DESIGNNERLY SHIPPING & RETURNSORDER FULFILMENT
- Orders are processed and fulfilled WITHIN 24 HOURS with the exception of weekends and public holidays.
- Once your order ships, you'll receive an email informing you that the order has been shipped along with tracking number(s).
- Products are insured in transit for delivery to safeguard your purchase.
- If there was an issue with processing your order (out of stock due to high demand, billing, dispatch address discrepancy etc.) you will receive an email from firstname.lastname@example.org explaining the issue and possible resolution for the same.
- Standard Shipping: Within 10 Business Days
- Expedited Shipping: Within 5-10 Business Days
- Find out more about delivery to a specific country by contacting us at email@example.com
- Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- The order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization.
- An order is shipped to a remote country.
- In the rare event that you're not a 100% satisfied with the product(s) purchased, you may return it for a full refund or exchange it for the same product within 14 days from the moment it was delivered.
- Alternatively, we can issue you a store credit to place another order.
- In case you receive a defective product we will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).
- Please Note:
- For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time.
- Shipping fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
: The items from the "Innerwear" and "Swimwear" Collections are not eligible for returns.
To return a product please send an email to firstname.lastname@example.org along with your order number and reason for return. One of our support staff will contact you and work with you to sort out the return.
Learn more in our FAQ