FREQUENTLY ASKED QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Standard, Express and Expedited.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Standard Shipping- 10 days

Express - 5 to 7 days

Expedited - 2 to 3 days depending on location.
DO YOU SHIP INTERNATIONALLY?
At present, we ship anywhere within Europe, United Kingdom, and the United States.
WHAT IS THE COST OF SHIPPING METHODS AVAILABLE?
Standard - 10 Euro

Express  - 15 Euro

Expedited - 20 Euro
There is free shipping on all orders over 100 Euro.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
All major credit/debit cards and Paypal.
IS BUYING ON-LINE SAFE?
Absolutely, all data is processed and securely stored on our servers using industry standard encryption.

Orders and Returns

HOW DO I PLACE AN ORDER?
Browse products, add them to cart and checkout using the options presented. If you require any assistance you can contact us here.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not. However, you can choose to create one to make re-ordering easy.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
Use the options listed on the Contact Us page.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Contact Support using the contact options listed on the Contact Us page.
HOW DO I TRACK MY ORDER?
We will update you with the tracking number as soon as your purchase leaves the warehouse. Usually within the next working day of placing the order.
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